K-Misa

FAQ

What payment methods do you accept?

We accept all major credit and debit cards for payment including Visa, MasterCard, American Express, Discover, JCB, Dinners Club.

How do I know what size to choose?

We never want to send you something that doesn’t fit properly so we have size chart available on most of our product pages. To find out the size for any item, click on the size chart in its Product Details page.

Since we offer products from different brands, sizing varies. We display brands’ sizing whenever possible. If the supplier does not provide a chart, we use our own measurement. You can also contact us at customerservice@k-misa.com and we will be happy to help you choose the right size.

Can I change the shipping address of my order?

Yes, you can change your shipping details before the order is shipped by contacting our customer service at customerservice@k-misa.com. But once the order is shipped, no modification can be made about your order. If you change your shipping address in My Account after you’ve made an order, your new address won’t apply until your next order.

How long does it take to receive my order?

The delivery time varies from country to country. For info on shipping , please click here https://k-misa.com/shipping-delivery/

Will my package be charged customs and import charges?

You may be charged for handling fees and taxes as your order passes through customs. Any charge on a package must be paid by the person receiving the package (this also applies to retail & wholesale customers).

K-Misa has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

What if my order arrives incomplete, damaged, or defective?

We don’t expect this to happen, but if it does happen, please contact us right away at customerservice@k-misa.com , and we will get back to you as soon as possible.

What is your return policy?

All returns must be made within 14 days after the product delivery date. All returned products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service as per the Site. You are solely responsible for the cost of shipping the returned product. All products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.

What is your exchange policy?

Currently we are not able to offer exchange service for any shipped orders.  If you want a different size, different color, or different item, please place a new order.What is your refund policy?

If the refund is claimed for any item of your order, and at the same time your order doesn’t include any promotions or discounts, you will receive a full refund for the item. But if the order includes promotions or discounts, the item will be refunded proportionally instead of full price. For example, if the original price of an item of your order is $10, and the grand total of your order is $18 after a $2 off discount, so you will receive $9 refund after cancelling this item.

How do we protect your information?

Safeguarding your personal information is our first priority. K-misa  guarantees 100% secure ordering for all customers.

To protect you and your personal information,
K-misa uses SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure ecommerce transactions. The SSL technology works for safeguarding personal information, such as credit card number, name, and address information in our system.

You are also protected by the Fair Credit Billing Act, which prohibits your bank from charging your credit card for more than $50.00 of any unauthorized charge.

Further more, K-misa never stores your payment information in our backend system. All your private payment information is directly passed to and stored in your bank or K-misa’s cloud system.

K-misa promises to always use the best and the most advanced technologies to ensure the security of your personal information.

If you have any other questions about the safety and security of your personal information, please email us at customerservice@k-misa.com